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Central Valley Vein and Wound Center 
Website Privacy Policy & SMS Terms and Conditions

Central Valley Vein and Wound Center

Privacy Policy & SMS Terms and Conditions
Effective Date: Jan 1st, 2025

Introduction

Central Valley Vein and Wound values the privacy of your communication and is committed to safeguarding your personal and SMS data. We do not sell or share SMS contact or content data with third parties or affiliates for marketing purposes. This policy outlines how we collect, use, protect, and disclose your information, especially relating to SMS communications.

Types of Data Collected

When you communicate with us via SMS, we may collect:

  • Your mobile phone number

  • Content of SMS messages

  • Timestamp, technical, and delivery-related data

This information is collected for the following purposes:

  • Appointment scheduling, confirmations, and reminders

  • Support and follow-up related to your care

Your data will not be used for any other purpose without your written consent.

Protection of SMS Data

We employ industry-standard safeguards—including encrypted transmission and access controls—to prevent unauthorized access, disclosure, or misuse of your SMS data.

Disclosure of SMS Data

We do not disclose your SMS data unless:

  • Required by law or regulatory agencies

  • Necessary to protect our staff, patients, or systems

  • You provide explicit written consent

We do not sell or share SMS consent or contact info with third parties for marketing purposes.

Your Rights

You have the right to:

  • Access, correct, or delete your SMS data (unless legally required to retain it)

  • Withdraw SMS consent at any time by replying “STOP”

  • Request help by replying “HELP”

To exercise your rights, contact us at:
📞 559-721-4910
🌐 www.cvveinandwound.com

Retention Policy

We retain data only as long as necessary for operational, legal, or regulatory purposes. Non-identifiable data may be retained for research or analysis.

SMS Terms and Conditions

Consent for SMS Communication (Call-to-Action)

By providing your mobile number and opting in via verbal consent, or initiating SMS communication, you consent to receive text messages from Central Valley Vein and Wound regarding your care.

Example CTA Language:
“By texting us at 559-721-4910, you consent to receive appointment-related SMS messages from Central Valley Vein and Wound. Message & data rates may apply. Text STOP to opt out. Text HELP for help. See our privacy policy at www.cvveinandwound.com/privacy-policy.”

Opt-In Methods

You may opt in to receive SMS messages by:

  • Calling our office and giving verbal consent

  • Initiating SMS communication to 559-721-4910

Types of SMS Messages

You may receive:

  • Appointment scheduling messages

  • Appointment reminders

Message Frequency Disclosure

  • Up to 4 messages per week

  • Frequency may vary based on appointment activity or ongoing care needs

Message & Data Rates Disclosure

Standard message and data rates may apply, depending on your wireless provider. You are responsible for any charges incurred.

Opt-Out Instructions (STOP)

You may opt out of SMS messages at any time by:

  • Replying “STOP” to any message

  • Calling us directly at 559-721-4910

Help Instructions (HELP)

If you need assistance:

Mobile Program Privacy Policy

To learn more about how we collect and use your data, visit our SMS Privacy Policy:
🔗 https://www.cvveinandwound.com/privacy-policy

Contact Information

Central Valley Vein and Wound
📞 559-721-4910
🌐 www.cvveinandwound.com

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